Canary connects to your Gmail or Outlook and Slack. It reads customer emails, looks for sentiment shifts and warning signs, then surfaces what matters in a daily Slack alert. Green means healthy. Yellow means watch. Red means call today.

How does Canary work?

You connect your email (Gmail or Outlook) and Slack through OAuth in about 10-15 minutes. Then add your clients by name and email domain. Canary reads every customer email for tone changes, passive language, timeline pressure, and disengagement. You get a heatmap in Slack showing which accounts need attention.

How is Canary different from Gainsight or ChurnZero?

Those platforms cost $18K-88K per year and take months to implement. Canary costs about $5K per year and works in five minutes. They track product usage while we focus on what customers actually say in their communications.

What does Canary cost?

$49 per user per month with a five-user minimum. If you save one $50K account, Canary pays for itself for eight years.

How long does setup take?

About five minutes. Two OAuth connections and you're done. No IT department. No implementation project.

Blog

Thoughts on customer intelligence, email sentiment, and what CS teams actually need.

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Blog

Your NPS Score Is a Lie

Your Biggest Client Wrote "No Worries" Three Times Last Month. They're About to Leave.